Return & Refund Policy

At Luxurawear, we stand behind the quality of every product we sell. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and fee-free return and refund process.

Return Window

You may initiate a return within 30 calendar days of the date your order was delivered. After 30 days from the delivery date, we are unable to accept returns or process refunds.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• The item is in its original, unworn condition
• All original tags are still attached
• The item is free from signs of use, alterations, perfume, or damage caused by the customer
• The item is returned in its original or equivalent protective packaging

Items that do not meet these criteria may be refused or subject to a partial refund at our discretion.

Non-Returnable Items

The following cannot be returned:

• Final sale or clearance items marked as non-returnable at the time of purchase
• Items that have been altered, tailored, or customized
• Items returned after the 30-day window

How to Initiate a Return

1. Email support@luxurawear.shop with your order number, the item(s) you wish to return, and your reason for return.
2. Our team will respond within 1 business day with return instructions and a prepaid return label (where applicable).
3. Package the item securely and drop it off with the designated carrier.
4. Once we receive and inspect the returned item, we will process your refund.

Refund Processing

Once your returned item has been received and inspected by our team, your refund will be processed within 5 business days.

Refunds are issued to the original payment method used at the time of purchase. We do not issue refunds via store credit, cash, or alternate payment methods unless specifically requested and agreed upon.

No Fees

Luxurawear charges no return shipping fees, no handling fees, and no restocking fees. Your refund will reflect the full purchase price of the returned item(s), including any applicable taxes paid.

Exchanges

At this time, we do not process direct exchanges. If you need a different size or style, please initiate a return for the original item and place a new order for the preferred item.

Contact for Returns

Email: support@luxurawear.shop Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST