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Return to shopCancel/ Change Order
We understand that circumstances change. If you need to cancel or modify your order, please act as quickly as possible.
Cancellation Window
Orders can be cancelled or modified only before they enter fulfillment processing. Because our team works to dispatch orders promptly — often within hours of placement during business hours — the window for cancellations is limited.
Order Status | Cancellation / Change Possible? |
Order Placed — Pending Processing | Yes — contact us immediately |
Order in Fulfillment | Unlikely — we will attempt to intercept |
Order Dispatched / Shipped | No — initiate a return upon delivery |
How to Request a Cancellation or Change
Contact us immediately at: Email: support@luxurawear.shop Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Include your order number and the specific change or cancellation requested. We will confirm whether we are able to accommodate your request.
Changes to Orders
Changes may include updating the shipping address, modifying item quantity, or cancelling individual items. Once an order has shipped, no changes can be made. In that case, please wait for delivery and initiate a return per our Return & Refund Policy.
Refunds for Cancellations
If your cancellation request is approved before shipment, a full refund will be issued to your original payment method within 5 business days.