Cancel/ Change Order

At Luxurawear, we design our logistics around speed and precision. From the moment you complete your checkout for a premium men’s jacket blazer, our fulfillment network is activated to ensure we meet our strict 1 to 2 business day handling standard.

Because our team begins inspecting, preparing, and packaging your items almost immediately, the window for making adjustments or canceling an order is strictly limited. Please review our structured guidelines below regarding order cancellations and amendments.

1. The Critical Two-Hour Window

To maintain efficiency, we enforce a strict timeframe for all order modifications.

• Cancellation/Change Window: 2 Hours. You have exactly 2 hours from the precise timestamp of your order completion to request a total cancellation or a structural modification.
• Post-2-Hour Window Status: Once 2 hours have elapsed, your order is automatically locked within our fulfillment software, secure logistics labels are generated, and the garment is staged for pickup by our carrier partners (USPS, UPS, or FedEx). At this phase, the order cannot be intercepted, amended, or halted.

2. Permitted Modifications Within the Window

If you submit your request within the authorized 2-hour window, our customer support desk can assist you with the following adjustments:

• Total Order Cancellation: Full voiding of the transaction and immediate release of your funds.
• Size or Variant Adjustments: Changing your selected jacket blazer to a different size or alternative colorway (subject to real-time inventory availability).
• Address Corrections: Rectifying typographical errors in your street name, apartment number, or zip code to ensure accurate carrier transit.

3. How to Submit a Request

To request an immediate change or cancellation, you must contact our monitoring desk during active support hours via email. To ensure your request is prioritized before dispatch, please format your submission exactly as follows:

1. Send to: support@luxurawear.shop
2. Subject Line: URGENT: Order Cancellation Request – [Your Order Number] (or “Order Modification Request”)
3. Email Body: Clearly state your full name, the specific blazer item involved, and the precise adjustment you require.

⚠️ Important Note: Our customer support staff operates from 8:00 AM to 7:00 PM EST, Monday through Saturday. If you place an order outside of these active support hours, your email will be evaluated in the order it was received when our desk reopens. The 2-hour rule still applies relative to your transactional checkout timestamp.

4. Procedures After Your Order Has Shipped

If your order was placed more than 2 hours prior to your email, or if it has already been physically collected by our carriers, it cannot be edited or stopped.

• Standard Resolution: You must allow the package to complete its 2 to 6 business day transit window to your address.
• Executing a Return: Once the package arrives at your destination, you may initiate a standard return under our Return & Refund Policy. You have 30 days from delivery to return the unworn blazer with tags intact for a full refund back to your original payment method within 7 business days, completely free of restocking fees ($0.00).
• Refusing Shipment: We strongly advise against refusing delivery at your doorstep or abandoning the package with the carrier, as this can result in lost tracking documentation and significant processing delays at our warehouse.

5. Refunds for Successfully Canceled Orders

If you submit your cancellation request within the 2-hour window and our support desk successfully halts the transaction:

• Immediate Release: Luxurawear will instantly void the transaction and release the funds on our end. There are absolutely no cancellation fees or processing penalties.
• Banking Latency: While our release is immediate, your financial institution may take 2 to 5 business days to clear the pending authorization charge from your account statement.

6. Corporate Contact and Support Details

For any urgent inquiries regarding the status of your order, please reach out to us using our verified business coordinates:

• Store Brand Name: Luxurawear
• Customer Support Email: support@luxurawear.shop
• Monitored Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
• Physical Corporate Center:

2310 Seifried St, Nashville, TN 37208, United States