Return & Refund Policy

At Luxurawear, we stand behind the premium craftsmanship of our men’s jacket blazers. We want you to feel confident in your purchase, which is why we offer a straightforward, completely transparent return and exchange process. If your garment does not meet your expectations, we are here to help you resolve the issue promptly and without hidden complications.

This Return and Refund Policy outlines the exact conditions under which returns are accepted, the timeframes for processing refunds, and the structural steps required to complete a return.

1. Core Policy Parameters

To ensure a seamless experience, our return framework is built upon clear, fair, and precise timelines, with absolutely zero hidden penalties for our customers.

• Return Window: 30 Days. You have a full calendar window of 30 days from the date your package was physically delivered to your address to initiate a return request.
• Refund Processing Time: 7 Days. Once your return package is received and inspected at our facility, your refund will be processed back to your original payment method within 7 business days.
• Restocking & Return Fees: $0.00 (No Fees). Luxurawear does not charge restocking fees, administrative fees, or processing penalties for any return.

2. Return Eligibility and Conditions

To maintain our high standards of quality and hygiene for all garments, items returned to our facility must meet strict physical criteria before a refund can be authorized.

Acceptable Return Scenarios

We accept returns for both customer remorse and defective product issues, including:

• Incorrect Sizing/Fit: The blazer does not fit as expected or requires a different size.
• Style/Preference Change: You have changed your mind regarding the color, cut, or aesthetic of the item.
• Defective or Damaged Goods: The garment arrived with manufacturing flaws, fabric damage, broken buttons, or compromised seams.
• Incorrect Item Received: The incorrect size, color, or style variant was dispatched by our fulfillment team.

Product Condition Requirements

Every returned item undergoes a manual inspection. To qualify for a full refund, the blazer must be in the following condition:

• Unworn and Unused: The item must show no signs of physical wear, stains, odors, cologne scents, or laundry detergents.
• Original Packaging: The blazer must be returned inside its original packaging structures to prevent transit damage.
• Tags Intact: All commercial product tags, fabric labels, and brand identifiers must remain securely attached to the garment.

3. Comprehensive Return Process

To initiate a return, please follow these standardized steps to ensure your package is tracked and processed accurately by our logistics team:

Step 1: Request Authorization

Contact our customer support desk at support@luxurawear.shop within your 30-day return window. Please format your email as follows to ensure rapid processing:

• Subject Line: Return Request – [Your Order Number]
• Email Body: State the specific blazer model you wish to return and the precise reason for the return (e.g., size exchange, incorrect item, style preference change). If the item is defective, please attach clear photographic evidence of the damage.

Step 2: Receive Return Documentation

Our support staff will review your request within 24 to 48 hours. Upon verification, we will issue a formal Return Merchandise Authorization (RMA) number along with explicit return shipping instructions.

Step 3: Securely Package and Ship

• Place the blazer carefully into its original packaging or an equivalent protective shipping container to prevent wrinkling and fabric friction during transit.
• Clearly display the provided RMA number on the exterior of the shipping package.
• Ship the package to our authorized operations center:

Luxurawear Returns

2310 Seifried St, Nashville, TN 37208, United States

• Note: We highly recommend utilizing a shipping service that provides a verifiable tracking number (such as USPS, UPS, or FedEx) to ensure proof of delivery to our facility.

4. Refund and Timeline Matrix

The table below outlines our operational handling timeline once your package returns to our custody:

5. Refund Processing Mechanics

Once our warehouse team certifies that the returned blazer meets our eligibility criteria, the financial transaction phase begins.

• Original Payment Method: All refunds are issued exclusively to the payment method utilized during the initial checkout phase (e.g., specific credit card, debit card, or verified electronic payment account). We cannot issue refunds to alternative accounts, different cards, or via cash/check.
• Banking Processing Latency: While Luxurawear guarantees the release of funds within 7 business days, the actual reflection of funds on your statement can vary depending on your financial institution. Standard bank processing times typically take an additional 2 to 5 business days to clear globally.
• Shipping Surcharges: Please note that original standard shipping charges ($6.99 flat-rate applied at checkout) are non-refundable, as those funds are consumed immediately by the carrier network upon the initial order delivery loop.

6. Product Exchanges and Cancellations

Exchange Requests

If you prefer to exchange your jacket blazer for an alternative size or different design variant, please state this clearly in your initial email to support@luxurawear.shop.

• We will check real-time stock availability at our warehouse.
• To ensure you receive your new size before it sells out, we recommend returning your initial purchase for a standard refund and placing a separate, new order for the alternative size immediately via our website storefront.

Order Cancellations or Amendments

If you need to change or completely cancel an order after it has been placed, you must contact us within 2 hours of final checkout. Because our logistics team initiates order fulfillment rapidly to meet our strict 1-2 day processing windows, we cannot halt shipments or modify order details once a package has been transferred to USPS, UPS, or FedEx. If your order has already shipped, you must wait for the item to arrive and then execute a standard return.

7. Customer Support and Corporate Contact Details

Our dedicated customer service team monitors all return inquiries closely to ensure your refund is handled within our standard 7-day guarantee window.

• Support Hours of Operation: Monday – Saturday, 8:00 AM – 7:00 PM (EST).
• Primary Communications Hub: support@luxurawear.shop
• Corporate Title: Luxurawear
• Physical Operations Center:

2310 Seifried St, Nashville, TN 37208, United States